Privacy policy.
When you use Saarthi’s services, you trust us with your information. This Privacy Policy is meant to help you understand what we collect, why we collect it, and what we do with it.
POLICY
The terms “Saarthi,” “we,” and “us” include Saarthi, our parent company (Gamut Analytics Pvt. Ltd.), affiliates and subsidiaries. The Privacy Policy explains how Saarthi may collect, use, and disclose information we obtain through the “Service.”
ABOUT SAARTHI
Saarthi provides clients and users with services and tools that allow them to improve their online interactions with individuals/services on our app, existing social media and messaging services and platforms (“the Service”). There are many different ways you can use Saarthi–search for services, share information, communicate your needs to the Service and interact with users and other people. We act as a service provider to our clients and we collect data on behalf of our clients. Therefore, our use and disclosure of Personal Information is limited by our agreements with them. This Privacy Policy does not reflect the privacy practices of our clients, and we are not responsible for our clients’ privacy policies or practices. We do not review, comment upon, or monitor our clients’ privacy policies or their compliance with their respective privacy policies, nor do we review our client’s instructions with respect to our processing of information to determine whether such instructions are in compliance or conflict with the terms of the client’s published privacy policy.
THE SERVICE COLLECTS YOUR INFORMATION
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number, daily schedules, service preferences, health profiles, etc. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. Contact Information. When you communicate with our clients through the Service, we may collect online contact information about you, such as your name, address, email address, and telephone number. When the Service completes a communication session with you and the processing necessary to respond to your request, we may pass this information to our clients or their agents before deleting it from our end. However, we retain social media and messaging service user names so we can remember who you are and personalize the Service for you. For example, if you communicate with the Service through a client’s Twitter account, we may collect your Twitter username and retain it along with other information you want to give us access to for improving your experience. Also, the primary user’s contact information is retained for verification. Public Information on Social Media and Messaging Services. When you communicate with our clients using the Service through our app, social media and messaging services, we may collect publicly available information about you from your profile on the social media or message services you use. For example, when you communicate through Facebook with a client using the Service, we may collect the Personal Information you have made publicly available in Facebook, such as your name, user ID, profile picture, cover photo, username, gender, networks, age range, language, country, and any other information you have made public or you would allow us access to. Communications with Clients. We collect the information in messages between you and our clients when they use the Service. For example, when you communicate with our clients by social media, email, text message, or other methods by initiating orders and requesting and receiving customer service from our clients through the Service, we will collect the information you submit during the discussion. We take steps to delete the Personal Information collected by the Service during such interactions after the communication session is done and we have finished processing the information as necessary to respond to your request. Please note that when you use social media and messaging services, they will also collect the information you communicate with our clients using the Service, and such information will be subject to their privacy policies. From Your Client Account. When a client communicates with you through the Service and you log into the account you have with the client, the client may send us a unique ID and other information associated with you so that the client can match you with your interactions using the Service and we can personalize the Service for you. We will either have restricted or no access to your client account credentials. Transactions. The Service may facilitate transactions between you and our client, but the Service does not process payments. When you make credit card payments to our clients, our clients or their third-party service providers collect the payment information. We do not collect or handle credit card information. However, you may save your cards and other information that might help you in transacting faster. In any case, we neither collect it nor provide it to anyone. Communicate with Us. We may collect Personal Information through your communications with our customer-support team or through other communications with us. Geo-Location Information from Your Mobile Device. When you communicate with our clients using the Service, you may be able to send us your current geo-location information. Collection of this information is used to personalize the services provided to you, such as to show you the client’s nearest stores or venues. Automatic Data Collection: Cookies and Related Technologies. The Service collects and stores information that is generated automatically as you use it, including anonymous usage statistics. When we associate such information with Personal Information, we will treat the combination as Personal Information. When you use the Service, we, our clients, and our third-party partners, such as analytics providers, use “cookies” and other similar technologies to collect information about how the Service is accessed and used. Our clients and partners also may collect information about your online activities over time, on other devices, and on other websites or apps. When they provide such services, they are governed by their own privacy policies. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly. We may use Google Analytics to collect and process certain Services usage data. By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service. We may combine all of the information we collect about you and that we derive through data analysis into a user profile.
HOW SAARTHI USES YOUR INFORMATION
Internal and Service-Related Usage. We use the information we collect for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. For example, we may use your address and the connection between your social media account and client account to allow you to more easily place an order with a client in the future. We will also use the information we collect through interactions to personalize the Service for you. We may use and retain any data we collect to provide and improve any of our services. Communicating with You. Our clients use the Service to communicate with you. For example, they may use a social media or messaging service or application, text messaging, or other method to interact with you. The client uses the Service to respond to you using the same communication method. For example, if you communicate through Twitter with our client using the Service, then the Service will respond via Twitter. If you communicate by text message with our client using the Service, then the Service will respond via text message. By communicating with the Service using a particular method, you consent to receiving communications from the Service by that same method. The client may also use the Service to initiate push notifications to your device through a mobile application you are using to communicate with the client. This will also be governed by the preferences you have shared with the Service. Marketing. Our clients may use the Service to provide you with offers and other marketing information. This will also be governed by the preferences you have shared with the Service. Aggregate Data. We may anonymize or aggregate data collected through the Service and use and disclose it for any purpose.
We may also need your information to contact you via email, facsimile, phone or text messages, to deliver certain services or information you have requested.
SAARTHI MAY DISCLOSE YOUR INFORMATION
Vendors and Service Providers. We may share any information we receive with vendors and service providers we use to help us provide the Service. For example, our web hosting and e-commerce service providers may handle information for us. Clients. The information provided during your interactions with a client facilitated by the Service will be made available to that client. Clients will use the information to complete requests and transactions and for their business purposes. When a client asks us, we may also share such information with others. We are not responsible for how clients will use and disclose the information they receive. You may visit our clients’ privacy policy to learn how they collect, use, and disclose information. Social Networking and Other Websites. You may be able to direct the Service to share information, including Personal Information, with social networking and messaging services, such as Facebook. We do not share your Personal Information with them unless you direct the Service to share it. Their use of the information will be governed by their privacy policies, and you may be able to modify your privacy settings on their websites Marketing. The information collected through the Service is collected on behalf of our clients. Therefore, we will provide such information to our clients or agents, and our clients may use it for their business purposes, including for marketing and advertising purposes. Otherwise, we do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Service for general marketing or advertising purposes Legal and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety. Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information. With Your Permission. We may also disclose your Personal Information with your permission.
INFORMATION SECURITY
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice by mail.
CHILDREN’S PRIVACY
We do not knowingly collect information from children under 13. We will take steps to delete it if we learn we have collected it We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at privacy@saarthi.ai. If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
INTERNATIONAL USERS
By using the Service, you will transfer data to India. If you are visiting from the European Union or other regions with laws governing data collection and use, you agree to the transfer of your information to India and processing globally. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
If you would like to update or correct any information that you have provided to us through your use of the Service or otherwise, or if you have suggestions for improving this Privacy Policy, please send an email to hello@saarthi.ai
CHANGES TO OUR PRIVACY POLICY AND PRACTICES
We may revise this Privacy Policy, so review it periodically. Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. New Uses of Personal Information. From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.
If there are any questions or concerns regarding this privacy policy, you may contact our Grievance Officer using the information below:
Sangram Sabat
Gamut Analytics Private Limited: Indiqube octagon, No.643, 80 Feet Rd, opp. Swathi Maharaja Hotel, 4th Block, Koramangala, Bengaluru, Karnataka 560034g
privacy@saarthi.ai
We also have a privacy officer who may be contacted in relation to any privacy or data protection issues through the above email address (privacy@saarthi.ai).