THE SERVICE COLLECTS YOUR INFORMATION
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number, daily schedules, service preferences, health profiles, etc. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. Contact Information. When you communicate with our clients through the Service, we may collect online contact information about you, such as your name, address, email address, and telephone number. When the Service completes a communication session with you and the processing necessary to respond to your request, we may pass this information to our clients or their agents before deleting it from our end. However, we retain social media and messaging service user names so we can remember who you are and personalize the Service for you. For example, if you communicate with the Service through a client’s Twitter account, we may collect your Twitter username and retain it along with other information you want to give us access to for improving your experience. Also, the primary user’s contact information is retained for verification. Public Information on Social Media and Messaging Services. When you communicate with our clients using the Service through our app, social media and messaging services, we may collect publicly available information about you from your profile on the social media or message services you use. For example, when you communicate through Facebook with a client using the Service, we may collect the Personal Information you have made publicly available in Facebook, such as your name, user ID, profile picture, cover photo, username, gender, networks, age range, language, country, and any other information you have made public or you would allow us access to. Communications with Clients. We collect the information in messages between you and our clients when they use the Service. For example, when you communicate with our clients by social media, email, text message, or other methods by initiating orders and requesting and receiving customer service from our clients through the Service, we will collect the information you submit during the discussion. We take steps to delete the Personal Information collected by the Service during such interactions after the communication session is done and we have finished processing the information as necessary to respond to your request. Please note that when you use social media and messaging services, they will also collect the information you communicate with our clients using the Service, and such information will be subject to their privacy policies. From Your Client Account. When a client communicates with you through the Service and you log into the account you have with the client, the client may send us a unique ID and other information associated with you so that the client can match you with your interactions using the Service and we can personalize the Service for you. We will either have restricted or no access to your client account credentials. Transactions. The Service may facilitate transactions between you and our client, but the Service does not process payments. When you make credit card payments to our clients, our clients or their third-party service providers collect the payment information. We do not collect or handle credit card information. However, you may save your cards and other information that might help you in transacting faster. In any case, we neither collect it nor provide it to anyone. Communicate with Us. We may collect Personal Information through your communications with our customer-support team or through other communications with us. Geo-Location Information from Your Mobile Device. When you communicate with our clients using the Service, you may be able to send us your current geo-location information. Collection of this information is used to personalize the services provided to you, such as to show you the client’s nearest stores or venues. Automatic Data Collection: Cookies and Related Technologies. The Service collects and stores information that is generated automatically as you use it, including anonymous usage statistics. When we associate such information with Personal Information, we will treat the combination as Personal Information. When you use the Service, we, our clients, and our third-party partners, such as analytics providers, use “cookies” and other similar technologies to collect information about how the Service is accessed and used. Our clients and partners also may collect information about your online activities over time, on other devices, and on other websites or apps. When they provide such services, they are governed by their own privacy policies. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly. We may use Google Analytics to collect and process certain Services usage data. By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service. We may combine all of the information we collect about you and that we derive through data analysis into a user profile.
HOW SAARTHI USES YOUR INFORMATION
Internal and Service-Related Usage. We use the information we collect for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. For example, we may use your address and the connection between your social media account and client account to allow you to more easily place an order with a client in the future. We will also use the information we collect through interactions to personalize the Service for you. We may use and retain any data we collect to provide and improve any of our services. Communicating with You. Our clients use the Service to communicate with you. For example, they may use a social media or messaging service or application, text messaging, or other method to interact with you. The client uses the Service to respond to you using the same communication method. For example, if you communicate through Twitter with our client using the Service, then the Service will respond via Twitter. If you communicate by text message with our client using the Service, then the Service will respond via text message. By communicating with the Service using a particular method, you consent to receiving communications from the Service by that same method. The client may also use the Service to initiate push notifications to your device through a mobile application you are using to communicate with the client. This will also be governed by the preferences you have shared with the Service. Marketing. Our clients may use the Service to provide you with offers and other marketing information. This will also be governed by the preferences you have shared with the Service. Aggregate Data. We may anonymize or aggregate data collected through the Service and use and disclose it for any purpose.
We may also need your information to contact you via email, facsimile, phone or text messages, to deliver certain services or information you have requested.
SAARTHI MAY DISCLOSE YOUR INFORMATION
We do not knowingly collect information from children under 13. We will take steps to delete it if we learn we have collected it We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at firstname.lastname@example.org. If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
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